About the Project
DSD application was developed to redefining the aftersales experience through innovative digital solutions that prioritize efficiency and customer satisfaction. The Solution integrates advanced technology to create a seamless, paperless, modern service ecosystem, ensuring a premium experience for both service-centers and customers.
Key components of the solution
Guest Management System (GMS)
Streamlined Check-In: Efficiently manage customer appointments and service requests.
Personalized Experience: Capture customer preferences and service history for tailored interactions.
Pick & Drop (P&D) Management System
Convenient Service: Facilitate hassle-free vehicle pick-up and drop-off for customers.
Real-Time Tracking: Automate task assignments and monitor vehicle status throughout the process for customer and executives at service centre.
Transparency and Documentation: Document vehicle conditions with photos during pick-up and drop-off.
Automatic Number Plate Recognition (ANPR)
Contactless Identification: Automate vehicle entry and identification for a faster check-in experience.
Error Reduction: Minimize manual data entry for enhanced accuracy and efficiency.
Digital Job Cards and Integrated Service Workflow Management
Elimination of physical job cards by enabling service advisors to create, manage, and update digital versions.
Real-time updates visible to technicians and service managers.
SMS, WhatsApp, and email notifications for job progress, service estimates, and approval requests.
E-signatures for paperless approvals to speed up processes.
Real-time tracking of vehicle servicing progress with automated triggers.
Integration with the Dealer Management System (DMS) and inventory modules for seamless spare part management.
Benefits of the DSD Paperless Solution
Elevated Customer Experience: A seamless, transparent process from booking to delivery.
Operational Efficiency: Streamlined workflows enhance service center productivity.
Reduced Waiting Times: Quick identification processes lead to faster service initiation.
Sustainability Commitment: Minimizing paper use supports eco-friendly operations.
Effective Communication: Continuous updates through displays and notifications keep customers engaged.
